With you
every step
of the way
Who We Are
Paul Carr Estate Agents Ltd (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy policy and in compliance with the relevant data protection Regulation and laws. This policy provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Paul Carr Estate Agents Ltd registered office is at Azzurri House Walsall Road, Aldridge, Walsall, England, WS9 0RB and act as the data processor when processing your data.
Information That We Collect
Paul Carr Estate Agents Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this policy.
The personal data that we collect from is: -
We collect information in the below ways: -
How We Use Your Personal Data
Paul Carr Estate Agents Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this policy. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -
Your Rights
You have the right to access any personal information that Paul Carr Estate Agents Ltd processes about you and to request information about: -
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this policy or where there is a legal requirement. Paul Carr Estate Agents Ltd may use third-parties such as Tax Accountants, Hosting companies or Backup solutions to provide the services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy policy, the data protection laws and any other appropriate confidentiality and security measures.
Safeguarding Measures
Paul Carr Estate Agents Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: -
SSL / TLS encryptions, restricted access, IT authentication, firewalls, anti-virus protection.
Transfers Outside the EU
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Paul Carr Estate Agents Ltd does not transfer or store any personal data outside the EU.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Paul Carr Estate Agents Ltd, however, as this information is required for us to provide you with our services and legitimate interests, we will not be able to offer some/all our services without it.
How Long We Keep Your Data
Paul Carr Estate Agents Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Special Categories Data
Paul Carr Estate Agents Ltd does not collect or hold special category data.
Cookie Notice
Paul Carr Estate Agents Ltd use cookies on our website to for the ‘My Favourites feature‘ to store the selected properties, and to save your search preferences from price, area, to property type. These Cookies will be saved for a max of 365 days. They contain no personal data.
Lodging A Complaint
Paul Carr Estate Agents Ltd only processes your personal information in compliance with this privacy policy and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
Paul Carr Estate Agents Ltd please contact us via headoffice@paulcarrestateagents.co.uk if you have any queries.
The Paul Carr team have been wonderfully supportive, helping me on my journey to find the right property.It has been a process; always accomodating me when booking appointments, sometimes at short notice.We always think of estate agents as selling properties but of equal importance is the expertise they offer buyers too.Knowledgeable about their portfolio, pricing, getting to know what your requirements are and suggesting a suitable property.I really felt that I was being listened to! Well done Paul Carr! You made it easy! Big thank you to Cian Jeynes for helping me putting forward my offer and realising my house purchase!He was friendly, efficient and dealt very quickly with queries following the sale.Great service! Thank you.
16 June, 2026Marie Meehan
I had a really good experience with Paul Carr Four Oaks and want to say a big thank you to the whole team. Everyone I dealt with was friendly, helpful and professional throughout. Communication was great, and they made the whole process feel easy. I really appreciated all their hard work and would happily recommend them to anyone.
16 June, 2026Jonathan Newman
After a disappointing experience with another estate agent, moving to Paul Carr was the best decision we could have made. They sold our house within a week, and from start to finish the service has been excellent. The whole team has been friendly, professional and proactive throughout. Nothing ever seemed too much trouble. Whenever we had a question, they got back to us quickly and explained everything in a way that made sense, which made what can be a very stressful process feel much more manageable. We always felt like they genuinely cared about helping us move things forward rather than just waiting for us to chase them. We wouldn't hesitate to recommend Paul Carr to anyone looking to buy or sell a home.
16 June, 2026Hazel Davies
Amazing estate agents! Tom, Michelle and Sharon were always available to help us. They made a stressful move much easier to cope with, going above and beyond to help us! Definitely recommend
14 June, 2026Jennifer Ward
I recently bought a property through Paul Carr Estate Agents in Great Barr and had a great experience throughout. A special thank you to Isobel and Kelly, who were professional, helpful, and supportive from start to finish. They kept me updated, answered any questions I had, and made the whole process much easier than I expected. Their effort and professionalism made me feel genuinely valued as a buyer. I would not hesitate to use Paul Carr again and, more importantly, they would be my first choice if I was selling a property. I would happily recommend them to anyone buying or selling in the Great Barr area. 100% my estate agents of choice in Great Barr and surrounding area
12 June, 2026Malcolm Whitehouse
Paul Carr Cannock where great at helping me buy my first home. From the quick first response to view the property to always being on hand to answer queries and keeping me updated on progress. Also recommending a great Mortgage Advisor and surveyor. Thanks Olivia, Lesley, Pauline and Chris
12 June, 2026Rosie
Everyone at Paul Carr Erdington were very helpful and professional, made the whole process stress free, Emily made me feel very valued as a customer and at ease. Thank you Paul Carr
11 June, 2026Lizzie O’Brien
Paul Carr sold our house quickly after moving estate agents. They conducted the viewings and ensured checks were completed promptly. We struggled to find a house to buy after selling our home but Paul Carr arranged for us to view a house which they knew would meet our requirements. All of the staff have been helpful and got back to us promptly. We are hopeful of a smooth transition through to completion now.
10 June, 2026Jake
I can’t thank the team at Paul Carr Burntwood enough for all of their help and support throughout the process. James, Sophie, Natalie and Sarah were all fantastic from start to finish. They were professional, friendly, approachable, and always happy to answer any questions we had. Moving house can be stressful, but the whole team kept us updated every step of the way and made the experience as smooth and straightforward as possible. Their communication was excellent, and nothing ever seemed like too much trouble. A special thank you to James, Sophie, Natalie and Sarah for their hard work, patience and dedication. I would highly recommend Paul Carr Burntwood to anyone looking to buy or sell a property. Outstanding service from a genuinely caring and professional team.
9 June, 2026Matthew Curry
Honestly paul carr have been amazing! ❤️ Julie is amazing and so so helpful and so are everyone else! Thank you so much for letting our house move run so smoothly!
9 June, 2026Kayleigh Bacon